Frequently Asked Questions
Q: Why do you offer free walking tours?
A: Yo Tours offers tours at no upfront cost. In fact, our tours operate on a pay-what-you-like model. We believe that everybody should be able to explore, discover and learn about the city, regardless of their budget. We also strongly believe in empowering our guests, hence we provide an option to experience the tour first, and then pay us in the end, according to how much it was worth to you. You can imagine, our tour guides have to work extra hard to earn your appreciation, so if you enjoy the tour please pay with a big heart.
Q: Do I have to make a reservation or I can simply show up?
A: Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours. Walk-in guests for these tours will be permitted if space is available. However, we strongly suggest contacting us before walking up to a tour.
Q: Why should I submit my mobile number when making a reservation?
A: We recommend, however, that you hand in a phone number by which you can be reached on the day of the tour. This way, your tour guide can get in touch with you if there are any short notice changes to the tour or to co-ordinate with you.
Q: Do I need to include children/babies in my reservation?
A: Yes. Reservations are required for all persons, regardless of age. However you will not be charged for children upto 5 years of age.
Q: What happens if I come late for the tour?
A: Please, please, please try to be on time. We recommend arriving at the starting location 15 minutes before the tour starts. We also recommend checking with your concierge or online how much time you need to make it to the tour on time and allow some extra buffer time. You don’t want to be the person arriving late and having to call and interrupt the guide in the middle of a tour. Your email reminder that you receive the day before the tour should list the tour guide’s name and phone number. Any late arrivals with reservations who do not contact us may have their reserved spots allotted to walk-in guests. Not contacting us or at a very late notice might affect your future reservations.
Q: I have changed my mind and now cannot come to the tour. Should I inform you?
A: Yes! Please give us at least a 12-hours notice before your tour starts. The number of available spots on any tour are limited and we often have to send away interested guests, because there is no more space. By letting us know in time (at least 12 hours ahead) that you cannot make it, we can open up the extra spot to other interested guests. If you have prepaid for a tour, we require 72 hours notice for a refund or to reschedule. We do work on the honor system, so please understand that if you make a reservation and don’t show up or bail on us last minute, that this might affect your future reservations.
Q: Can we bring our Pets?
A: We love pets, but unfortunately not all guests do. We ask guests not to bring pets on the public tours. We do offer private tours and many of these can accommodate dogs.
Q: What is an appropriate contribution amount for a Free Walking Tour?
A: Another good question. People always ask why we offer tours for no upfront cost that our competitors charge good money for? Well, we feel that everyone should have the opportunity to enjoy a tour at a price they can afford, so our tours are “pay as you like”. Loved your tour and tour guide? Let him or her know! We appreciate whatever you feel is fair, however if you really enjoyed the tour, an amount equal to $5 per person is a good motivation for us to provide such tours.
Q: Will my kids enjoy these tours?
A: That really depends on your kid. But generally all of our tours are suitable for children. Our tours are designed to be suitable for people of all ages.
Q: Are these tours wheelchair/stroller accessible?
A: While we will do all we can to offer accessible tours, not every tour can accommodate wheelchairs or strollers. Please contact us before booking to ensure that we can make the route accessible.